1. OFFICE HOURS: Spa-Go's office is open Tuesday – Saturday, 10:00 a.m. – 6:00 p.m. Please leave a message by calling 818.249.SPAGOS (7724), or email info@spa-gos.com.
2. SERVICE HOURS: Spa-Go's provides services at your convenience. Typical hours are 7:00 a.m. – 10:00 p.m., 7 days a week, 365 days a year.
3. SCHEDULING: Spa-Go's schedules all services through their office by calling 818.249.SPAGOS (7724), or email info@spa--gos.com. You may also write us on this site by clicking the “contact” bubble on the home page and answering a few questions about your service. Service is not confirmed until payment is made.
4. PAYMENT: MC/VISA/DISCOVER is the only form of payment allowed by Spa-Go's. Cash or Checks may be accepted upon office approval and by setting up an account with our office. If wishing to open a cash charge account with us, please make arrangements to meet one of our management team members at our bank, for security purposes, where we will issue you a receipt upon deposit. Cash accounts start at $1,000.00.
5. GRATUITY/TIPPING: Spa-Go's charges a mandatory 20% due to travel, delivery and concierge services. You can call our office if desiring to add on an additional gratuity or you may tip your staff additionally at the time of your service. At parties and events, it is customary to check with your host to see if gratuities has been paid in advance.
6. TRAVEL, SET-UP & DELIVERY: There is rarely a travel, delivery or set-up fee. Spa-Go's professionals generally arrive 15-30 minutes prior to your scheduled appointment to set-up. Parties and event set-up may occur hours before your guests are scheduled to arrive by making specific arrangements with your booking agent.
7. STAIRS/HILLS/PARKING: Please let our office know if your home is difficult to enter or has a “stairway to heaven”. *An extra charge may be assessed for hard to enter homes and other unique spaces, yachts, 5th floor apartments with no elevators, etc. (Thank you!).
8. TIMING: Timing will be contracted per minute and in full hour or half hour increments. In home or at your location services will receive full timing. We cannot guarantee exact and perfect timing due to LA traffic but we do allow plenty of time and try our best. Please allow a 30 minute window for services due to LA traffic.
9. EXPRESS SERVICE TERMS: Your services have been scheduled less than 3 business days and are considered express. An express service is not covered by our usual company promises and we do not guarantee this service in terms of linens, music, set-up, candle, luxury product line, etc. The therapist will bring their own set-up for you or you can choose to provide your own sheets, product, music, etc. There are no cancellations allowed for express services.
10. AGREEMENT BETWEEN Spa-Go's AND GUEST: You the guest agree not to solicit Spa-Go's professionals for future services outside of Spa-Go's or solicit any phone number of our staff. Spa-Go's office will be able to rebook or reschedule at your convenience by calling our office. You agree not engage in improper or unprofessional behaviors (intoxication, naked exhibition, sexual references or advances, etc.). You also agree that you will offer a safe working environment for any professional visiting you. Violation of the above will result in termination of services and the option by Spa—Go’s to discontinue providing services to you in the future.
11. RELEASE OF LIABILITY: You, the guest are agreeing that you understand this service is not a medical service and it is your responsibility to let Spa-Go's know in advance of any medical reasons why you should not have a service or have a concern as to why you should not have a service. You are agreeing to release all liability from Spa-Go's and any other location Spa-Go's provides services to. You are also releasing liability from your technician, professional, contracted staffer or other service provider. If at any time you feel uncomfortable or in pain it is your responsibility to let the therapist know to stop. No refunds will be allowed due to medical conditions after confirmation is made.
12. CANCELLATION POLICY: No Refunds. Any service purchased that is cancelled will be issued in credit towards future services. Absolutely no cash refunds on goods or services. Cancellations less than 48 hours will not be issued a credit of any kind. Party and event services must be cancelled 7 days before the event for a credit and less than 7 days will not be issued a credit of any kind.
13. MAILING LIST: You will be automatically added to our mailing list. If it is your desire to not receive e-promotions, please let our office know, or when you receive the e promotion just click “remove me” at the bottom of the advertising page.
14. VIP SERVICE: VIP service is available with all lifestyle and weekly scheduled services. We offer extra generous specials, upgrades, fresh flowers and complimentary robe service when you are a weekly regular.
15. GIVE AWAY/DONATIONS/DISCOUNTS: Services that have been donated, discounted and/or given away by Spa-Go's are blocked from being used on Thursday, Friday, Saturday, Sunday and all holidays. We appreciate you understanding.
16. YOUR PARTY OR EVENT IS RUNNING LATE: It is sometimes hard to determine if and when your guests will arrive, and we do understand, however, our staff are paid by the hour and if your party does not start on time and therefore, goes over the scheduled time, we will charge you for the additional time. We recommend having your spa party portion of your event begin an hour after your party begins.
17. YOUR PRIVATE SERVICE IS RUNNING LATE: If you are scheduled to receive a private service and you are running late or not at home when the staff arrive, they will try and perform your service in full within the time remaining. If you ask them to stay longer, you will be charged for the time past their finish time. Some times the staff have an appointment and they are not always able to wait or accommodate you. If you choose to reschedule, no refunds will be given. (In the event of this, we recommend you offer your service to another family member or friend and we redirect the staff if possible to another address. We also allow you to donate your hour to a nursing home, assisted living center, domestic violence shelter or other approved charity group). |
