Frequently Asked Questions:
HOW DO I BOOK A SERVICE?
Please use our contact us form or call us directly at 213-258-8191 or email Info@Spa-Gos.com. We are happy to assist you and your provider. If you are looking for private care in home or office or you are thinking of organizing a work place party or event we are here to help you organize and coordinate your staffing.
FORCE MAJEURE OR ACT OF GOD CANCELLATION:
In the event of things outside of our company's control; we or your contractor has the right to cancel your event or service.
HOW CAN I LEAVE A GOOD REVIEW?
We love to hear your happiness expressed on social media. We like Yelp for leaving a review. We do ask that if you are unhappy, before leaving a negative review, you call our office and first see what we can do to remedy the situation. Your business makes our world go round! https://www.yelp.com/biz/spa-gos-mobile-day-spa-salon-and-lifestyle-woodland-hills-4
WHAT IF I AM UNHAPPY WITH MY CONTRACTOR OR EVENT CARE?
If you are not happy for any reason we want to know about it and be given the opportunity to make it right and regain your confidence. Your satisfaction dictates our future and we appreciate all feedback and comments. We have multiple care providers and will not match you back up with someone you are unhappy with. We will also open a review ticket up on your behalf and attempt to "mediate" a solution to the issue between you and the provider.
I HAVE MORE PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?
Your contractor's time is money, when extra guests are present that you didn’t plan on we will try our best to accommodate you. If your provider is asked to stay to accommodate your guests you will be charged for their time or service(s). They are contracted per hour, or per service. Due to sanitation, products and supplies, please let us know if you think an extra guest may come so we can accommodate them. All services and upgrades and add-on's to your order must be called in and charged before the provider performs the additional services or care at the time of service.
I HAVE FEWER PEOPLE COMING THAN I BOOKED FOR, WHAT ARE MY OPTIONS?
If there are less guests we may be able to upgrade the guests who are in attendance so your money is used and you receive the most value. Please let your staff know your preference or ask how you can re-appropriate your time purchased or call our office to help with this at 213-258-8191. We’d love to help you get the most from your booking and want you to be taken care of.
I NEED SOMEONE SENT THAT SPEAKS MY LANGUAGE:
You have a language preference? Just ask. If I can make it happen we will. English, Spanish, Farsi, French and Russian are available.
CAN YOU PICK UP A FEW THINGS ON YOUR WAY OVER?
Unfortunately, we only are a company that provides salon, spa and lifestyle/fitness providers and can’t offer you errand services.
MASSAGE & SALON SERVICES ARE THERAPEUTIC ONLY
We do not provide adult entertainment, sexual or erotic services. Our providers are licensed in their trades and will not accommodate any requests outside of their licensed scope of professional care. Please do not ask or attempt to seduce any of our providers. If you do, we have the right to terminate your service and will not give you any refunded amounts.
CAN I HAVE MY EVENT OR SERVICE OUTDOORS?
Yes, many are having outdoor services, indoors or outdoors is not a problem - depending on the services you request, the providers of care may need access to running water, hot for foot baths, facial bowls and washing their hands before and after care.
TRAVEL FEES & SANITATION:
We charge a small travel fee of $10 to and $10 back for each provider of care and a $5 covid sanitation fee. These are necessary due to the rising fuel costs and the work of the provider using high quality sanitation supplies to secure your health and well being. If you book a half day of service, we will try to waive this for you. This total fee is $25 minimum, to far away destinations or congested areas at time of rush hour the fees may be greater. Please review your service agreement upon signing for the fees that are being charged.
If you are in a bed and cannot sit for a service, there is an additional $50 fee to service you in bed. The provider has to bend over and arrange her supplies in a way that it takes longer and is much harder on her to perform the service. If you are booking for someone who is in bed and cannot sit for a service, please make sure we know this information as some providers do not offer bedside care.